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Early predictions for AI often presented a utopian fantasy with android servants poised and ready to meet our every need.

The reality is far from this envisioned world, but first-generation AI applications have proven the technology is worth the investment, especially in the contact center. They’ve also taught us about the importance of keeping humans at the center of this AI-powered world.

As the technology continues to evolve, these lessons offer a blueprint for our path forward.

Download this e-book to explore the power and possibility of AI.

Vendor:

Genesys

Posted:

Mar 23, 2022

Published:

Mar 23, 2022

Format:

HTML

Type:

eBook