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The majority of customers today will consider a competitor after just one or two bad experiences with a brand, and companies that offer convenient, seamless customer journeys will have a strong advantage.

But more than half of contact centers struggle with disconnected systems that lower productivity, create frustrating workflows, and cause gaps in customer data, worsening customer experiences overall.

Explore this market study to learn more about critical contact center pain points, discover the priorities and preferences that will impact the makeup of the customer contact function – and overall customer experience strategy – in years to come, and access an additional guide to help you succeed.

Vendor:

ServiceNow

Posted:

Jan 20, 2022

Published:

Jan 21, 2022

Format:

HTML

Type:

White Paper