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When a disaster takes down a company’s call & communication channels, the contact center grinds to a halt, risking brand reputation, customer loyalty, and top-line revenue.

This makes disaster recovery and business continuity planning a must for anyone in charge of contact center operations, as well as for IT leaders who must support the infrastructure. But legacy on-premises contact center hardware is costly and inherently vulnerable, and many companies are moving to the cloud.

Download this white paper to learn about the top 5 ways a cloud contact center ensures disaster recovery and access tips for effective planning and implementation to drive business value.

Vendor:

RingCentral

Posted:

Dec 6, 2021

Published:

Dec 6, 2021

Format:

PDF

Type:

White Paper