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Government service providers are under pressure to deliver more empathetic and autentic customer experiences, while citizens are increasingly unforgiving of agencies and departments that aren’t dependable, accessible, or quick to respond to their needs.
In response, governments should focus their improvement efforts on priorities like cost containment, talent agility, building a resilient core, and enhancing service delivery and citizen care.
Explore this eBook to learn how responsive citizen care connects across these priorities to lowers costs, and discover 3 phases for a successful program.
- Vendor:
- Avanade
- Posted:
- Dec 8, 2021
- Published:
- Dec 3, 2021
- Format:
- Type:
- eBook
