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Businesses are accelerating their use of virtual agents, driven by the opportunity to reduce costs, and the growing acceptance (and expectation) of self-service by customers.
But selecting the right technology partners to enhance your virtual agent capabilities can be challenging. With Microsoft Power Virtual Agents (PVA), supported by Avanade and Accenture, business teams can create powerful, scalable AI-driven virtual agents without the need for data scientists or developers.
Explore this guide to find 3 case studies highlighting the benefits of PVA in the contact center and 9 important considerations for virtual agent success.
- Vendor:
- Avanade
- Posted:
- Dec 2, 2021
- Published:
- Dec 2, 2021
- Format:
- Type:
- eBook
