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96% of customers today expect their issues to be resolved (quickly) on the channel of their choice. But many businesses have their outward-facing employees in siloes where it’s difficult to communicate with other parts of the business and resolve various customer issues.
Without a cohesive strategy when it comes to your tech and communications, CX teams face:
- App overload
- Loss of context
- Higher costs
- & Customer turnover
Download this eBook to find tips for delivering great CX by meeting employee needs and discover how integrating your UCaaS and CCaaS solutions can help your business build a strong customer-centric team and drive business value.