This resource is no longer available
Companies know that their customers’ expectations and values are shifting, and most are preparing to address them. The flexibility of a multichannel contact center is now imperative across industries, but it takes more than software to implement these channels successfully.
To stand out, businesses will need to adapt their KPIs to measure asynchronous and multichannel interactions, create separate expectations for each application, and integrate analytics to continuously inform strategy.
Download this guide to learn about key contact center trends and find 6 tips for evolving to meet your customers’ expectations for digital engagement.
- Vendor:
- RingCentral
- Posted:
- Nov 11, 2021
- Published:
- Nov 11, 2021
- Format:
- Type:
- eBook
