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Contact centers across industries have expanded far beyond phone calls to become multichannel entities of their own; email, text messaging, video chat, and other digital channels are now the norm.
But do customers actually prefer this? Or think it’s more convenient? To gauge their feelings, RingCentral surveyed 500+ consumers about how they communicate with businesses.
Download this report to review their results, and learn:
- How different industries are approaching the contact center
- What consumer’s motivations are for calling companies
- How communication preferences change throughout the buyer’s journey
- And more
- Vendor:
- RingCentral
- Posted:
- Jan 26, 2022
- Published:
- Nov 11, 2021
- Format:
- Type:
- White Paper
