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ServiceNow implementations fundamentally change how people work, and that means they require careful oversight and management.
Many businesses face common challenges, including:
- A lack of clear business goals or success metrics
- project sponsors are difficult to engage
- launching multiple products at once becomes too complex
- training is neglected
Considering these barriers that are often overlooked, it’s vital that your business can identify the most essential elements of a successful implementation and track their progress. Explore this workbook to ensure your ServiceNow implementation delivers on your business case objectives, maximizes value, and avoids common pitfalls.