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If the year 2020 was about the adoption of digital transformation, the outlook for 2021 was on accelerating digital transformation with a renewed focus on adopting a customer-first mindset.
This benchmark report from Freshservice aggregated data from over 47 million unique service desk tickets to further understand agent productivity, service desk efficiency, and scalability of service management solutions.
Open this report to get insights into:
- Key metrics required to measure service desk excellence
- Characteristics that determine agent productivity and service desk efficiency
- Future-proofing service management with scalable solutions
- And more.
- Vendor:
- Freshworks
- Posted:
- Jan 4, 2022
- Published:
- Sep 17, 2021
- Format:
- Type:
- Research Content
