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The IT self-service portal was originally considered to be one of the biggest ITSM advancements, promising better, faster, and cheaper IT service delivery and support.

However, many IT self-service portal have failed to deliver on those promises.

Access this paper to explore why that is and what your organization can do to flip the switch on their self-service strategies, covering:

  • How (and why) traditional IT self-service portals have failed to deliver the expected benefits
  • The continued importance of self-service within digitally-enabled organizations
  • How new smart technologies offer a better alternative to self-service portals
  • And more.
Vendor:
Freshworks
Posted:
Jan 4, 2022
Published:
Sep 20, 2021
Format:
PDF
Type:
White Paper

This resource is no longer available.