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Managing the volume of routine calls and webchat requests coming to your IT service desk, especially with limited resources, can be a major challenge in today’s remote workforce.

In order to liberate agents so they could respond more thoroughly to service requests, North Yorkshire County Council adopted a chatbot solution: Mitel’s Google AI-powered virtual agent.

Read on to unlock Mitel’s goals, results, similar success stories & product details.

Vendor:

Mitel Networks, Inc

Posted:

Dec 2, 2021

Published:

Sep 22, 2021

Format:

Plain Text (ASCII)

Type:

Landing Page