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Delivering an exceptional customer experience has never been harder for retail companies — yet at the same time, there is more opportunity than ever before.
The second wave of retail digital transformation is here, and it’s not enough to simply offer an online shopping experience.
In this Talkdesk Research report, explore how retailers are responding to new pressures to continue elevating the customer experience, the challenges they face in their journeys, and how leaders are strategizing to deliver on these elevated expectations.
- Vendor:
- Talkdesk
- Posted:
- Nov 18, 2021
- Published:
- Aug 25, 2021
- Format:
- Type:
- Research Content
