This resource is no longer available

As customer service agents, it can be difficult to prepare for the huge range of issues that can be asked. For managers overseeing many people and struggling with turnover and onboarding, you want to ensure your department is producing consistent and quality results.

While no one can map the future with certainty, tools such as decision trees can model how specific series of choices will play out.

Read this white paper to learn about decision trees and how they can help improve your customer service strategy.

Vendor:

USU Solutions

Posted:

Sep 2, 2021

Published:

Jul 16, 2021

Format:

PDF

Type:

White Paper