This resource is no longer available

A world leader in media and entertainment had grown through product expansion and strategic partnerships – but this led to mounting complexities for internal stakeholders interacting with IT.

Despite running a business model of five distributed businesses that operate independently, the organization wanted a uniform and consumer-grade service and support experience.

Tune into this video to see the steps they took to reimagine their ITSM platform, as well as a look at the lessons learned and the final results of this change.

Vendor:

Capgemini

Posted:

Jul 20, 2021

Published:

Jul 20, 2021

Format:

Video

Type:

Case Study