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As on-prem contact center software becomes outdated and less effective, many organizations have turned to integrated CCaaS suites.
Explore Forrester’s 33-criterion evaluation of 10 CCaaS solutions—including AWS, Aspect, Cisco, Genesys, and 6 more—to see how they stack up.
Download your copy to learn more, and find out which solution is best for you.
- Vendor:
- Genesys
- Posted:
- Aug 17, 2021
- Published:
- Jun 24, 2021
- Format:
- Type:
- Analyst Report
