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Celebrating its 100th year in 2020, Ehli Auctions – a Washington based family business – faced a surge in online and phone activity when COVID-19 restrictions meant customers could no longer gather onsite as they normally would.

Building on a history of digital innovation, Ehli turned to Avaya Cloud Office to enable business continuity, build flexible capacity management, and maintain customer service levels. 

Download the full Customer Success Story from Avaya to learn:

• How Ehli increased call handling 50%
• Where the Avaya Cloud Office solution allowed Ehli to optimize customer experience
• Why the in-person restrictions of 2020 and beyond enabled Ehli to take their business to the next level

Vendor:

Avaya

Posted:

May 24, 2021

Published:

May 24, 2021

Format:

HTML

Type:

Case Study