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Having disrupted Retail, Hospitality, Banking, and Healthcare, the empowerment of consumers through technology is changing the way global pharmaceutical companies operate faster than drug companies can respond.
Customer experience is fundamentally shifting how patients approach their care and the way physicians and pharmacists adapt to meet those needs.
Download this guide, 3 Steps to Winning with Customer Experience, to learn how the best pharmaceutical companies will win using Operational Customer Experience Management (OCEM) to:
- Optimize digital channels for patient and physician journey
- Drive greater salesforce effectiveness and consistency
- Maximize stakeholder feedback data
- Vendor:
- Medallia Inc
- Posted:
- Nov 4, 2021
- Published:
- Jun 9, 2021
- Format:
- Type:
- White Paper
