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Consumers today are in the driver’s seat, and their behavior is changing faster than ever. To get — and to stay — ahead in this digital-first world, organizations must continually transform, adapting and innovating to overcome unpredictable market conditions and rising consumer expectations.
The customer and employee journey have been forever altered. Digital is now at the heart of almost every brand, and there’s no going back to the way things were. In this new guide for executives, you’ll learn:
- Why consumers have more control than ever in a digital-first world
- How engagement has become a mission-critical focus
- The secret to knowing what’s coming next and how to innovate to stay ahead
- Vendor:
- Medallia Inc
- Posted:
- Nov 4, 2021
- Published:
- Jun 3, 2021
- Format:
- Type:
- eBook
