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With the goal of improving customer experience and retention, Rent-A-Center needed a solution to gather feedback throughout the entire customer journey.

Find out how Rent-a-Center leveraged Medallia to achieve:

• 19% increase in customer growth on a per store average
• 28% increase in top performing stores YOY sales growth
• 54% increase in NPS

Vendor:

Medallia Inc

Posted:

Nov 4, 2021

Published:

Jun 2, 2021

Format:

PDF

Type:

Case Study