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Understanding customer needs and expectations has always been at the heart of customer experience. By capturing experience signals in real time across the entire customer journey, organizations can quickly identify and resolve issues, increase engagement with customers in the moments that matter and innovate to stay ahead of the competition.

In this must-read guide to the future of customer experience, you’ll learn how to:

• Combine surveys with indirect feedback, operational data and observed behavior to really understand your customers
• Uncover customer issues and opportunities and respond in real time
• Discover new ideas faster and adapt to changing customer expectations

Vendor:

Medallia Inc

Posted:

Nov 4, 2021

Published:

May 27, 2021

Format:

PDF

Type:

White Paper