This resource is no longer available
In competitive retail industries, an engaging digital customer experience can help an individual retailer stand out. But what steps will lead to a better CX?
As retail organizations becoming increasingly digital, it is important to infuse your customer experience with an element of “human touch”, making the experience as simple as possible for your customers across all channels.
Access this white paper to learn more about how empathy, contextual insights, omnichannel platforms, analytics, first-contact resolution, etc. can be used to make retail experiences more customer-centric.
- Vendor:
- Genesys
- Posted:
- Nov 29, 2021
- Published:
- May 24, 2021
- Format:
- Type:
- White Paper
