E-Guide: ITSM’s role in managing the COVID-19 pandemic

CIO Interview: ITSM's Role in Managing the COVID-19 Pandemic

Cover

There are daily reports on the pressure COVID-19 is putting on the health services of the UK’s devolved nations.

While it may be hard to see how ITSM has a role to play in managing a pandemic, for Deryck Mitchelson, Director of Digital and Chief Information Security Officer at NHS National Services Scotland, COVID-19 was a catalyst for change.

Crack open this E-Guide to learn more about what Mitchelson’s organization has been doing in the face of the pandemic, as well as his views on:

  • PPE shortages
  • Applying ITSM to trace COVID-19 test data
  • Mass vaccination management tools.
Vendor:
ServiceNow
Posted:
May 6, 2021
Published:
May 4, 2021
Format:
PDF
Type:
eGuide
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