E-Guide: ITSM’s role in managing the COVID-19 pandemic
CIO Interview: ITSM's Role in Managing the COVID-19 Pandemic
There are daily reports on the pressure COVID-19 is putting on the health services of the UK’s devolved nations.
While it may be hard to see how ITSM has a role to play in managing a pandemic, for Deryck Mitchelson, Director of Digital and Chief Information Security Officer at NHS National Services Scotland, COVID-19 was a catalyst for change.
Crack open this E-Guide to learn more about what Mitchelson’s organization has been doing in the face of the pandemic, as well as his views on:
- PPE shortages
- Applying ITSM to trace COVID-19 test data
- Mass vaccination management tools.