This resource is no longer available

The foundations of good customer service have never changed, and while new technology can help provide a great customer experience (CX), outdated technology can just as easily undermine even the best contact center agents.

These issues have only been amplified with COVID-19. Call volumes are rising, and customers are anxious about everything in the current environment, both of which raise the stakes for CX.

This report draws on findings from a market study about CX during pandemic times and validates the need for contact center decision-makers to take a closer look at how digital technologies are driving CX.

Download your copy to get started.

Vendor:

Mitel Networks, Inc

Posted:

Apr 30, 2021

Published:

Apr 30, 2021

Format:

PDF

Type:

White Paper