Experts discuss trends driving the move to CCaaS

New Cx Centers Serve Today’s “Everything” Customer

Cover

Contact centers today are facing increasing pressure to become intelligent, work-from-anywhere digital hubs that help organizations better serve customers across all channels.

TechTarget talks to Anthony Bartolo, Chief Product Officer at Avaya, about the major factors driving this change.

Here what he has to say in this podcast.

Vendor:
Avaya
Posted:
Apr 5, 2021
Premiered:
Apr 5, 2021
Format:
Multimedia
Type:
Podcast
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