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The National Association of State Chief Information Officers’ annual survey revealed interesting growth trends in the US—for instance, many states introduced chatbots into their public systems to deal with overwhelming demand due to COVID-19.

But as states look to improve their citizens’ digital experiences, they’re faced with budgetary constraints and increasingly high customer expectations.

Read this Avaya post to learn how AI-enabled chatbots, on top of other AI powered tools, can save hundreds of thousands of employee hours while helping to ease and accelerate the citizen experience.

Vendor:

Avaya

Posted:

Apr 2, 2021

Published:

Oct 26, 2020

Format:

HTML

Type:

Resource