Service Operations: Deliver superior customer service at scale
CCW Customer Contact Week Digital
Customer experience was a competitive differentiator before the pandemic, and now it’s even more important.
In fact, according to CCW Digital research, when deciding brands to purchase from, 59% of consumers prioritize the customer experience more than they did before the pandemic. So, how can you keep up these rapidly rising expectations? The answer lies in Service operations.
Read this report to learn about Service operations, and how they can help you deliver adequate customer service at scale.