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User experience is a big part of service monitoring since it reveals the reality from the viewpoint of an end user.
End-to-end (E2E) or end user experience (EUX) monitoring targets IT service quality assurance from a user perspective, based on the experience that monitoring individual technical components of an IT service is not entirely sufficient.
Open up this white paper to dive a bit more into E2E monitoring and how it’s an indispensable part of comprehensive service monitoring, covering topics such as:
- E2E monitoring approaches
- E2E monitoring designs and processes
- E2E use cases
- And more.