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Contact centers have been seeing unprecedented change for a few years now, from chatbots to new AI uses—but 2020 accelerated the rate of change in contact centers tenfold, and organizations are still adjusting.
In this report, explore TalkDesk’s new survey results—collected from contact center professionals across industry sectors and varying center sizes—on the biggest challenges operators faced in 2020, and what to expect in 2021.
Download the report here for safekeeping.
- Vendor:
- Talkdesk
- Posted:
- Aug 24, 2021
- Published:
- Mar 2, 2021
- Format:
- Type:
- White Paper
