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Having a quality customer experience is now as important as having a great product, and a key step to improving your customer experience is understanding your customer’s digital journey, step by step.

With a journey map, you can better understand your customers, the challenges they face, and the actions you need to take to create an optimal experience.

Read on to learn how you can take data-driven action based around customer behaviors to increase satisfaction, boost engagement, and reduce support costs.

Vendor:

Genesys

Posted:

Apr 26, 2021

Published:

Feb 23, 2021

Format:

PDF

Type:

White Paper