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There are many factors driving the transformation of the IT service desk. Two of these trends are enterprise service management (ESM) and intelligent service management.

To meet customers’ need and increase service quality and speed, IT teams need to first understand how these trends affect and expand the service desk landscape.

This report from Forrester uncovers some key takeaways revealed from these trends and what improving service desks in your organization involves. Read now to get up to date.

Vendor:

Atlassian

Posted:

Mar 15, 2021

Published:

Oct 2, 2019

Format:

HTML

Type:

Analyst Report