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Customer loyalty and retention are not the same—but they are inextricably linked.
Loyalty is about the emotional relationship with a customer, while retention focuses on quantifying those relationships.
Learn more about the differences between customer loyalty and retention, and get tips on mastering these initiatives, in this webinar.
- Vendor:
- Alchemer
- Premiered:
- Feb 17, 2021
- Format:
- Multimedia
- Type:
- Webcast
