5 reasons your contact center needs a chatbot

5 ways a chatbot for the contact center can help workflow

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Customer expectations are high for chatbot technology, which is quickly advancing, but it has yet to reach its full potential.

While the use of chatbots with AI may improve CX, it is critical for businesses to understand their current capabilities and limitations to effectively introduce chatbots for the contact center.

Explore 5 ways a business's workflow can benefit from chatbots for the contact center in this expert guide. 

Vendor:
ServiceNow
Posted:
Sep 7, 2021
Published:
Jan 25, 2021
Format:
PDF
Type:
eGuide
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