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Today’s contact center is being transformed—by crisis and opportunity. Companies around the world are preparing for a future where many of their agents continue to work outside of the office as well as onsite in blended teams.

So how do you get your contact center ready for a changing agent workforce that works from anywhere?

In this valuable peer research from Nemertes, you will learn how to:

• Leverage the agility of cloud to overcome the challenges of physical distance
• Engage your distributed agent workforce virtually with the latest collaboration tools
• Implement an analytics practice to improve agent performance
• Optimize your technology to ensure business continuity on-site and at-home
• And more

Vendor:

NICE CXone

Posted:

Jul 23, 2021

Published:

Jan 19, 2021

Format:

PDF

Type:

Research Content