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Automotive supplier, Valvoline, recognized that their customer experience, especially for those who called into their local service centers, was inconsistent at best.
So, working with NICE CXone solutions, the company incorporated self-service options to help customers get answers to common questions—and to free up agents so they could work on more complex problems.
Learn about Valvoline’s experience working with NICE (formerly known as NICE inContact) and the benefits they’ve achieved, in this case study.
- Vendor:
- NICE CXone
- Posted:
- Feb 8, 2021
- Published:
- Jan 14, 2021
- Format:
- Type:
- Case Study
