Case study: Why Utmost Group embraced automation for CX
The mood music on the floor hascompletely changed, people are happier,and we now measure the service in terms of compliments
Utmost Group, which delivers middle-office operations for core life insurance business, sought to embrace automation to improve the delivery of customer services.
In this case study, see how Utmost Group deployed Enate’s Service Orchestration to successfully streamline internal processes, reduce processing time, and improve communication with brokers.
Read the case study here.