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Insights from CX leaders on improving customer care with Slack

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Customer support has never been more important. In fact, in a recent survey, 50% of customers said they would switch to a competitor after just one bad experience. After multiple bad experiences, that number jumps up to 80%.

Fortunately, with the right collaboration tools, your customer support team can ensure that problems get resolved the first time around.

Watch this webinar to hear from CX leaders on how they’ve improved customer care with the help of Slack.

Vendor:
Slack
Premiered:
Dec 29, 2020, 05:00 EST (10:00 GMT)
Format:
Multimedia
Type:
Webcast

This resource is no longer available.