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Iress eliminated 500 emails per day by managing critical issues in Slack.

Leveraging Slack as part of a broader support strategy has helped Iress cut the average response time for complex customer issues from eight days to two, and led to a 64% decrease in the customer support ticket backlog.

See how.

Vendor:

Slack

Posted:

Feb 8, 2021

Published:

Dec 18, 2020

Format:

PDF

Type:

Case Study