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86% of callers must endure hold time every time they contact customer service. So why, then, is the in-queue and on-hold experience for callers so frequently forgotten?

Explore the 3 steps you can take to improve the contact center experience for your customers, and tips for getting started in this white paper.

Vendor:

Easy On Hold

Posted:

Mar 15, 2021

Published:

Dec 9, 2020

Format:

PDF

Type:

White Paper