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The future of customer experience rests in an organization’s ability to be agile and resilient, and 2020 has been the prime example of that.
Business are currently reimagining how they interact with customers across all communication channels and devices, with making these communications a natural and seamless part of core business workflows being of the utmost importance.
Open this eBook to learn how SMS, chat apps, voice API, and programmable video have made communication possible for many organizations during the pandemic, as well as the important role they will continue to play in the future of customer experience.
- Vendor:
- 8x8, Inc.
- Posted:
- Feb 8, 2021
- Published:
- Dec 1, 2020
- Format:
- Type:
- eBook
