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The contact center has been undergoing massive change for years, as businesses migrate to the cloud and pursue omnichannel customer engagement strategies.

But in 2020, several new and stabilized trends have emerged. COVID-19 has forced greater work from home efforts than ever, and AI offerings are starting to add tangible value to contact center software.

Read on to learn how AI, hybrid cloud, and greater collaboration tools are breaking through the hype cycle and offering real, powerful solutions.

Vendor:

Kingpin Comm. - 8X8

Posted:

Feb 8, 2021

Published:

Oct 16, 2020

Format:

PDF

Type:

White Paper