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When customers are in a heightened emotional state—whether angry, upset, worried or anywhere else on the spectrum—the value of having an interaction where feelings are truly understood and acknowledged cannot be underestimated.
To further examine this concept, MyCustomer and Genesys commissioned Smart Survey to gather customers’ opinions on how well they think companies are responding to the need for empathy in interactions.
Download this eBook to explore their results.
- Vendor:
- Genesys
- Posted:
- Feb 8, 2021
- Published:
- Oct 13, 2020
- Format:
- Type:
- eBook
