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Transforming Customer Experience Through Contact Center as a Service
Customer experience (CX) is set to overtake price and product as key brand differentiators.
Enhancing the value of CX is essential to increasing customer lifetime value and retention, and now that enterprises are on their way to the cloud, CX must follow suit.
Scan this white paper presented by Frost & Sullivan to get a glimpse of Contact-center-as-a-Service and see why it could be the next step in CX.