When a Fortune 500 specialty retailer with over 400 stores worldwide was struggling with growing call volumes and customer behavior analysis, they decided it was time to implement a speech analytics tool.

Read this brief case study to see how using Fractal’s AI-powered tool, dCrypt, helped the organization improve their overall customer care operations framework, and customer experience—while improving operational performance by 20%.

Vendor:

Fractal

Posted:

Sep 28, 2020

Published:

Sep 28, 2020

Format:

HTML

Type:

Resource