This resource is no longer available

The contact center is full of personality, with both customers and agents having their own unique traits and behaviors. No two people, customer or agent, interacting in this area of business are alike.

How can you capitalize on the different personalities to drive measurable improvements? The answer lies in AI.

Read this blog post to see how using AI can help you navigate all the different personalities in the contact center.

Vendor:

Avaya

Posted:

Apr 1, 2021

Published:

Sep 28, 2020

Format:

HTML

Type:

Resource