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As the white-hot core of customer experience, the contact center needs to fundamentally evolve for organizations to remain competitive in an increasingly digital world.

But what kind of changes are we talking about? What does this “new contact center” look like?

Read this blog post to explore the 5 essential features for the contact center of the future.

Vendor:

Avaya

Posted:

Feb 8, 2021

Published:

Sep 24, 2020

Format:

HTML

Type:

Resource