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As with the case of any payment related brand, customer service is vital to Fintech company, Klarna. With its massive customer base making over 1M transactions a day, Klarna has a lot of ground to cover, and its legacy chat solution just couldn’t keep up.
After searching for a new solution, the Fintech company decided to implement Freshchat by Freshworks.
Learn about Klarna’s experience working with Freschat, and the benefits they’ve achieved since partnering in this case study.
- Vendor:
- Freshworks
- Posted:
- Feb 8, 2021
- Published:
- Sep 21, 2020
- Format:
- Type:
- Case Study
