How 1 company rebooted customer service and email support with Freshdesk

Pearson Refurbishes Their Customer Service and Boosts Email Support with Freshdesk

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Publishing company, Pearson Netherlands, had predominantly been using email to respond to customer queries. But as they grew, they realized that would no longer be enough.

Pearson decided to implement a support solution from Freshdesk by Freshworks, that uses email ticket management capabilities to help them handle consumer queries across a growing base of authors and publications.

Explore some of the benefits Pearson has experienced since deploying Freshdesk in this case study.

Vendor:
Freshworks
Posted:
Feb 8, 2021
Published:
Sep 18, 2020
Format:
PDF
Type:
Case Study
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