This resource is no longer available
Chatbots can help speed up issue resolution, empower customers and more, but if implemented incorrectly—these tools can become a huge expense and distraction for the business.
In this eBook, CX Network looks at the examples of three very different organizations – a large private company, a charity and a government body – to find out the role chatbots have played in transforming their front-facing services.
Read this eBook to explore their experiences and chatbot deployment tips.