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The pace of change has been unrelenting for telcos. In recent years, infrastructure improvements, demands for more data, and the explosion of streaming, social media and messaging have set the agenda.
But as the industry races towards yet another new network shift, customer experience is in the spotlight.
Download this report to explore insights from the industry leaders placing CX at the top of their to-do lists, as well as tips to help you design your own strategy.
- Vendor:
- Genesys
- Posted:
- Feb 8, 2021
- Published:
- Sep 15, 2020
- Format:
- Type:
- eBook
